When answering a call, it is important that you confirm to the caller by always giving your company name work and your name when answering the phone to the caller. Aside from that, perhaps your company should also buy 1300 number, especially if they want to have the easier and more efficient way to stay in contact with their customers.
Speaks Spacious and Polite
When talking on the telephone to the customer, you should always maintain a professional tone and say it with every word. Avoid using “shouting, yeah, uh, uh etc. Because it can describe you as being rude, both spoken and professional as well. You may also find it useful to study the alphabet in order to better ensure every spelling you may need to take note of.
Stay Positive and Professional
Even if the customer asks a question, and you are unsure of your answer, you should always be positive and professional and try to find out what the customer is asking for.